This Privacy Policy explains what personal information tapkad collects from players in Pakistan, how that information is used and stored, who it may be shared with, and what rights you hold over your own data. We take your privacy seriously — this document tells you exactly how.
Before you read the full policy, here is a plain-language summary of the six core principles that guide how tapkad handles every piece of personal data collected from Pakistani players.
tapkad collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not gather data for the sake of it.
All data transmitted between your device and tapkad's servers is protected by industry-standard 256-bit TLS encryption. Your account credentials, KYC documents, and financial records are stored in encrypted form at rest.
You have the right to request a full copy of the personal data tapkad holds about you at any time. We will respond to verified data access requests within thirty (30) calendar days of receipt.
tapkad will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely for the purposes described in this Privacy Policy.
tapkad retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. Retention periods are specified in this policy.
For any privacy-related concern, data access request, or deletion request, you may contact tapkad's dedicated privacy team directly via live chat or by emailing [email protected]. We aim to respond within 48 hours.
As a registered tapkad player, you hold the following rights over your personal data. These rights apply regardless of whether you are based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan.
Request a complete copy of all personal data tapkad holds about you, including registration data, KYC records, transaction history, and communications logs.
Request correction of any inaccurate or incomplete personal data we hold about you. Name corrections, address updates, and contact detail changes can be submitted via live chat.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our regulatory and AML retention obligations.
Request that tapkad limits how it processes your personal data while a dispute or investigation regarding its accuracy or lawful basis is being resolved.
Request your personal data in a structured, machine-readable format so that it can be transferred to another service provider where technically feasible.
Object to tapkad's processing of your personal data for direct marketing purposes at any time. Opt-out links are included in all marketing communications we send.
tapkad ("we," "us," "our," "the Platform") is committed to protecting and respecting the privacy of every individual who interacts with our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by tapkad. Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it.
This Privacy Policy applies to all personal data collected through the tapkad website at tapkad.com, including during account registration, KYC verification, gameplay, deposits, withdrawals, customer support interactions, and marketing communications. It applies to all registered tapkad players regardless of their location within Pakistan, including players based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and beyond.
By registering a tapkad account or continuing to use the tapkad platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the platform and contact our support team to request account closure.
This Privacy Policy should be read alongside tapkad's Terms and Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Privacy Policy and the Terms and Conditions on matters of data processing, this Privacy Policy shall prevail.
For the purposes of applicable data protection law, tapkad acts as the data controller in respect of all personal data collected from players through the tapkad platform. As data controller, tapkad determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with this Privacy Policy and applicable law.
Where tapkad engages third-party service providers to assist in delivering the platform — such as payment processors, game studios, fraud detection services, or cloud infrastructure providers — those providers act as data processors on tapkad's behalf and are bound by data processing agreements that impose equivalent data protection standards.
If you have any questions about tapkad's role as data controller, or wish to understand which third-party processors have access to your data, you may contact tapkad's privacy team at any time via live chat or at [email protected].
tapkad collects the following categories of personal data from players:
When you create a tapkad account, we collect your full legal name as it appears on your Pakistani CNIC or passport, your date of birth, your email address, your Pakistani mobile number, and the username and password you select at registration. This data is mandatory — without it, we cannot create an account for you.
Before processing any withdrawal, tapkad is required under its licensing obligations to verify your identity. This involves collecting a clear photograph or scan of your valid Pakistani CNIC (both sides) or passport, and where applicable, a selfie photograph for biometric comparison. Additional documents such as a proof of address or a bank statement may be requested at tapkad's discretion.
tapkad collects transaction data relating to all deposits and withdrawals processed through your account, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, Raast, or 1LINK), transaction amounts in PKR, transaction timestamps, and transaction reference numbers. tapkad does not store full card numbers or mobile wallet PINs — this sensitive payment credential data is handled exclusively by our certified payment processors.
tapkad records a detailed log of all gaming activity associated with your account, including games played, wagers placed in PKR, game outcomes, session durations, bonus activations and wagering progress, and any self-exclusion or responsible gaming tool usage. This data is used for account management, regulatory compliance, and responsible gaming monitoring purposes.
When you access tapkad, we automatically collect certain technical information about your device and connection, including your IP address, browser type and version, operating system, device type, screen resolution, referring URLs, and pages visited within the platform. This data is collected via server logs and cookies as described in Section 11 of this policy.
tapkad retains records of all communications between you and the tapkad support team, including live chat transcripts, email correspondence, and any complaints or feedback you submit. These records are retained for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Registration Data | Full name, date of birth, email, mobile number | Yes |
| KYC / Identity Data | CNIC scan, passport, selfie photograph | Yes (for withdrawals) |
| Financial Data | Transaction amounts, payment method, timestamps | Yes (for transactions) |
| Gaming Activity | Bets placed, games played, session history | Automatic |
| Technical / Device Data | IP address, browser, device type | Automatic |
| Communications Data | Support chat logs, email records | When you contact us |
tapkad collects your personal data through the following methods:
tapkad uses the personal data we collect for the following purposes:
tapkad processes your personal data on the following legal bases:
tapkad does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
tapkad shares the minimum personal data necessary with payment service providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, Raast, 1LINK) to process your deposits and withdrawals in PKR and to verify that payment accounts are registered in your verified name.
tapkad's casino games, live dealer tables, slots, Caishen Fishing, and Joker Poker are provided by third-party game studios. These providers receive a session token and anonymised player identifier to manage your gaming session. They do not receive your CNIC, full name, or financial data.
tapkad uses certified third-party KYC and identity verification providers to validate the documents you submit during the KYC process. These providers receive your KYC documents solely for the purpose of verification and are prohibited from retaining or using them for any other purpose.
tapkad shares certain technical and identity data with fraud prevention and AML screening service providers to detect fraudulent registrations, suspicious transactions, and sanctions list matches. These services are critical to our regulatory compliance obligations.
tapkad may disclose your personal data to its licensing authority, financial intelligence units, law enforcement agencies, or courts where required to do so by law, regulation, court order, or other lawful process. tapkad will notify you of any such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of tapkad's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any resulting changes to this Privacy Policy before the transfer takes effect.
No Third-Party Marketing: tapkad will never share your personal data with third-party advertisers, data brokers, or marketing companies for their own marketing purposes. Any promotional communications you receive will be from tapkad directly, relating to tapkad services only.
tapkad operates as an internationally licensed gaming platform. Some of the third-party service providers tapkad engages — including cloud infrastructure providers, game studios, and fraud detection services — may process your personal data in countries outside Pakistan. Where such international transfers occur, tapkad ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
These safeguards may include standard contractual clauses, data processing agreements, or transfers to countries that are recognised as providing an adequate level of data protection. You may request details of the specific safeguards in place for any international transfer of your data by contacting the tapkad privacy team via live chat or at [email protected].
tapkad retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Regulatory / AML compliance |
| KYC Documents | 5 years after account closure | Licensing obligation |
| Financial Transaction Records | 7 years after transaction date | AML / tax record requirements |
| Gaming Activity Logs | 3 years after account closure | Regulatory & dispute resolution |
| Support Communications | 3 years after last interaction | Quality assurance & legal claims |
| Marketing Consent Records | Duration of consent + 3 years | Demonstrating lawful processing |
| Technical / Device Data | 13 months from collection | Analytics & fraud detection |
Upon expiry of the applicable retention period, tapkad will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you as an individual.
tapkad takes the security of your personal data extremely seriously. We have implemented the following technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure:
While tapkad implements robust security measures, no online platform can guarantee absolute security. You also have a role to play — keep your tapkad account password confidential, use a strong unique password, and enable two-factor authentication where available. If you suspect unauthorised access to your account, contact tapkad support via live chat immediately.
tapkad uses cookies and similar tracking technologies on its platform to deliver a functional, personalised, and secure gaming experience. A cookie is a small text file placed on your device by a website when you visit it. The following categories of cookies are used on tapkad:
These cookies are essential for the tapkad platform to function correctly. They enable you to log in to your account, maintain your session across pages, and access secure areas of the platform. These cookies cannot be disabled without impacting your ability to use tapkad.
These cookies help tapkad understand how players use the platform by collecting anonymised, aggregated data about page visits, session durations, game lobby navigation, and feature usage. This data is used exclusively to improve the tapkad platform. These cookies require your consent.
Functional cookies remember your preferences — such as your language settings, preferred payment method, and responsible gaming tool configurations — to personalise your tapkad experience. These cookies require your consent.
You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the tapkad platform and may prevent you from accessing certain features including your account. tapkad's cookie consent banner also provides granular control over non-essential cookie categories.
With your consent, tapkad may send you promotional emails, SMS notifications, and in-platform messages about bonuses, PSL cricket betting promotions, new game launches, and other tapkad offers. You may opt in to marketing communications during registration or at any time through your account settings.
You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any marketing email, by updating your communication preferences in your tapkad account dashboard, or by contacting the support team via live chat. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdrew your consent.
Even if you opt out of marketing communications, tapkad will continue to send you essential service communications related to your account, including transaction confirmations, security alerts, KYC verification requests, and changes to this Privacy Policy or the Terms and Conditions. These communications are not marketing and cannot be opted out of while your account remains active.
tapkad strictly prohibits registration or use of its platform by any individual under the age of 21. tapkad does not knowingly collect or process personal data belonging to individuals under 21. If tapkad becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account will be permanently closed, in accordance with our Terms and Conditions.
If you are a parent or guardian and believe that your child under the age of 21 may have registered a tapkad account or provided their personal data to tapkad, please contact our support team via live chat immediately. We will investigate and take appropriate action without undue delay.
Age Verification: tapkad conducts mandatory age verification for all players as part of the KYC process. Players who cannot verify that they are aged 21 or above will not be permitted to deposit funds or access real-money games on the tapkad platform.
To exercise any of the data rights described in this Privacy Policy — including your right of access, rectification, erasure, restriction of processing, data portability, or objection — please contact tapkad's privacy team using one of the following methods:
To protect your privacy and security, tapkad will require you to verify your identity before processing any data rights request. This typically involves confirming your registered email address and, for sensitive requests such as erasure or data portability, completing a short identity verification step.
tapkad will respond to all verified data rights requests within thirty (30) calendar days of receipt. Where a request is complex or tapkad receives a high volume of requests, we may extend this period by a further two months, and we will notify you of any such extension within the initial thirty-day period.
tapkad will not charge a fee for processing data rights requests unless the request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied.
Please note that certain data rights are subject to limitations. For example, tapkad cannot delete financial transaction records that we are required to retain under AML and licensing regulations, even if you submit an erasure request. In such cases, tapkad will explain which data it is unable to delete and the legal reason for retaining it.
tapkad reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in tapkad's data processing activities, or improvements to how we describe our privacy practices.
Where tapkad makes a material change to this Privacy Policy — meaning a change that meaningfully affects how your personal data is collected, used, or shared — we will notify you by email to your registered address or via a prominent notice on the tapkad platform, no less than fourteen (14) days before the change takes effect.
Your continued use of the tapkad platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact support to request account closure before the effective date.
The date at the top of this Privacy Policy ("Last Updated") will always reflect the date on which the most recent version came into effect. We recommend that you review this page periodically to stay informed of how tapkad protects your personal data.
If you have any questions, concerns, or complaints about this Privacy Policy or about how tapkad processes your personal data, please do not hesitate to get in touch with our privacy team. We take all privacy enquiries seriously and aim to respond promptly and thoroughly.
tapkad's support team is based across multiple time zones and responds to email enquiries seven days a week. For urgent matters relating to a suspected data breach or unauthorised access to your account, please use live chat for the fastest possible response.
Complaints: If you are not satisfied with tapkad's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or our licensing body's player dispute resolution mechanism. tapkad will provide details of the appropriate escalation route upon request.
tapkad supports instant PKR deposits and withdrawals via all major Pakistani payment platforms and international cards.
tapkad is Pakistan's premier luxury online casino, built on a foundation of trust, transparency, and world-class data security. From PSL cricket betting to live dealer tables, premium slots, Caishen Fishing, and Joker Poker — everything is waiting for you. Join thousands of Pakistani players who trust tapkad with their entertainment.
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